DB Orthodontics is a leading Orthodontic and Laboratory business with a stellar reputation for quality and customer service. We are seeking an experienced Sales Office Manager to join our dynamic team and contribute to our continued success.

Position Overview:

As the Sales Office Manager, you will be responsible for leading the customer service team and supporting the sales team's operations by managing administrative tasks, handling customer inquiries, ensuring smooth order fulfilment, tracking sales data, processing leads, and reporting sales performance. You will act as the administrative backbone of the sales departments.

Your key responsibilities:

• Lead Management: Receive, qualify, and distribute new sales leads to the appropriate sales representatives.
• Customer Service: Address customer inquiries, complaints, and concerns promptly, including corporate, key accounts, and tender business.
• Order Processing: Ensure timely processing of customer orders, including order entry and follow-up.
• Sales Data Tracking: Maintain accurate records of sales activities, including customer information, sales pipeline, and closed deals.
• Sales Reporting: Generate regular sales reports and analysis to monitor performance against targets and identify trends.
• Sales Team Support: Provide administrative assistance to the sales team, including scheduling appointments, preparing sales materials, and managing calendars.
• Sales Process Management: Maintain and update sales procedures and workflows to optimize efficiency.
• Training and Development: Oversee the management and development of the customer service team, including training on new products and sales tools.
• CRM Management: Oversee the use of customer relationship management (CRM) software to maintain accurate customer data.
  
   

Qualifications:

• Proven experience as a Sales Office Manager or in a similar administrative role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to lead and motivate a team.
• Strong analytical and problem-solving abilities.

This role provides an exciting opportunity for someone seeking an employer who will offer challenges and reward a competitive salary, benefits and development opportunities in a clean and safe environment.

Why Join Us:

• Competitive salary, holiday and pension package.
• Free car parking and easy commute by bus/train.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
  
   

How to Apply:

This opportunity is ideal for a professional who possesses strong communication skills, a self-motivated attitude, and a passion to lead a successful Sales Office. If you fit this description, we encourage you to reach out and explore the exciting possibilities with DB Orthodontics Ltd.

If you wish to be considered for this exciting opportunity within a progressive and growing team, please apply today by email to Victoria Coppack directly at ManagementApplications@dbortho.com with an introduction letter and CV, and we will issue you thereafter with the job application form for completion.

Applications will be reviewed on a rolling basis until the position is filled.